Return & Refund Policy — KMT AYURVEDA

Last Updated: 07-01-2026

Thank you for shopping with KMT AYURVEDA. We take great care in delivering our products and hope you are satisfied with your purchase. This Return & Refund Policy explains when returns, replacements, or refunds may be applicable.

Eligibility for Returns & Replacements

Due to the nature of Ayurvedic and wellness products, returns are accepted only under the following conditions:

You may request a replacement or return if:

The product is damaged, leaked, broken, or tampered on delivery
You received a wrong product
Items are missing from the package

To be eligible:

You must notify us within 48 hours of delivery
The product must be unused, unopened, and in original packaging
Provide clear photos / videos of:
- Outer packaging
- Product label
- Damage or issue

Requests raised after 48 hours may not be accepted.

Non-Returnable / Non-Refundable Items

For safety and hygiene reasons, we do not accept returns for:

Opened or used products
Products damaged due to misuse or improper storage
Products purchased on sale / discount / clearance
Personal care or consumable herbal items after opening
Orders returned due to incorrect address or customer unavailability

Refund Process

Refunds are issued only when:

Replacement is not available, or
The order is cancelled before dispatch

Once approved, refunds will be:

Processed to the original payment method
Initiated within 5–7 business days

Bank processing timelines may vary.

Shipping charges are non-refundable, unless the return is due to our error.

Order Cancellation

Orders may be cancelled before dispatch only
Once shipped, orders cannot be cancelled

To request a cancellation, contact us as soon as possible.

Return Shipping

If a return is approved:

In most cases, we will arrange pickup through our courier partner
Where pickup is unavailable, customers may be asked to ship the item back and share the receipt (subject to approval)